Business intelligence that improves operations and increases financial performance.

  • Staffing plans and workloads
  • Case Management
  • SDM20/20™
    • Placement and aggregation
    • EcoSize™
    • TQS™ (Top Quartile Scheduling)
    • ADTFM™
    • Staffing plans and workloads
  • First Contact ED™
  • Optimal labor allocation to service demand and staff workloads
  • Support integration
  • TQS™ (Top Quartile Scheduling)
  • Optimal labor allocation to service demand and staff workloads
  • Service deployment or centralization
  • Shortest process, priority, and round-robin service modalities
  • TQS™ (Top Quartile Scheduling)